Inspection Client Care

Launch your own fully managed, personalized inspection guarantee program — plus real-time client issue tracking, expert claims handling, and instant complaint resolution. Boost your reputation, win more realtors, and never miss a client concern again.

Track all client interactions live in your account while we handle issues for you. Track and organize all client issues to better your services.

We are the first point of contact for your clients
Our industry expert analysts will review the full inspection report with your clients to identify reported deficiencies that they may have missed
Prevent 1-star reviews by allowing us to immediately respond and resolve all client complaints or claims
We can build your personalized warranty program at no extra cost to dramatically boost your advertising impact and win more realtors

We will write the program documents

Use our client claim portal

Our industry experienced claims analysts will review the inspection report and work with the clients on your behalf

DO NOT pay the big warranty companies $30 for every property just to advertise a warranty!

Client Care and Warranty service packages starting at just $75 a month with NO per property fees

Clear and Reliable Communication

ICC transforms how small and large home inspection companies handle client care. We support your business by managing customer communication, so you can focus on delivering outstanding inspection services.

We ensure your clients receive timely and compassionate support when they need it most.

Simplified Interactions: Let us handle client issues, freeing you to concentrate on inspections.
Business Growth: Improve client satisfaction and retention with dedicated customer support and customizable QC reporting, allowing individual inspector training.
Local Presence: Build strong rapport with clients for a stronger brand image and positive word-of-mouth.
Always Your Clients: We NEVER contact your clients or use their information for our purposes.
Flexible Pricing: Our pricing is tailored to fit your inspection volume and needs.
Your OWN Service Guarantee: Our platform and expertise allow you to offer your own service guarantees. We will help you create, customize, and process everything.

How Our Process Works

Managing Queries So You Don’t Have To

Create Your Account

Once you create your account, you can enter and manage individual inspectors, allowing you to see each inspector's claim and service history.
Create Your Inspector Account.

1

Enter Property Information

Enter individual property details, including any service guarantees you offer, or batch upload them into the system.

You can also include the name of the inspector(s) who completed the inspection for better visibility.

2

Client Service Portal

We will provide a link to your dedicated client services portal, where your customers can report issues. All client queries are typically addressed on the same day (maximum within 2 business days).
Visit the customer claim portal.

If a check needs to be cut, we will notify you and help resolve the issue from start to finish. You will never have to make a call or respond to anything (unless you choose to).

3 Why Choose Our Service Portal?

Our portal simplifies client issues management, improving your business operations.

Inspector Level Tracking
Monitor all client’s issues down to the individual inspector, which gives you control over your operations.
Total Transparency
Our portal offers you full visibility into the communication and complaint resolution process.
Targeted QC Plans
We develop targeted quality control plans to reduce client issues and improve services.
Timely Response
Address all client queries quickly, to reduce frustration and improve customer satisfaction levels.
Your Own Warranties
You can offer your own warranty/service guarantee with our back office – no extra infrastructure, software, or staff required.

Grow with Total Confidence

Your client data is secure and handled with integrity. Focus on your growth while we manage client concerns responsibly.

NEW! Purchase a discounted bundle of 25 or more warranties and receive free print and digital marketing flyers to grow your business faster

Nationwide Customer Care Solutions

ICC is transforming how inspection companies communicate with their clients, all over the USA.